Refund & Return Policy

Last updated: January 1, 2025

At Bazaro, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied, our refund and return policy is designed to make the process as simple and hassle-free as possible.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• The item must be in its original, unused condition with all original packaging, tags, and accessories intact.
• A valid proof of purchase (order confirmation or receipt) must be provided.
• The item must not be listed under our non-returnable items category.

2. How to Initiate a Return

To start your return process, follow these steps:

1. Log in to your Bazaro account and go to My Orders.
2. Select the order containing the item you wish to return.
3. Click on Request a Return and fill out the return form.
4. Select the reason for return and upload supporting images if required.
5. Submit the request and wait for approval from the seller.
6. Once approved, ship the item using the provided return label or instructions.

3. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to your original payment method (credit/debit card, digital wallet, or store credits).
• Bank processing time may add an additional 3–5 business days.
• You will receive an email notification once the refund is processed.

4. Non-Refundable Items

The following items are generally not eligible for returns or refunds:

• Perishable goods (food, flowers, etc.)
• Digital downloads or software products
• Intimate or sanitary products
• Gift cards and vouchers
• Customized or personalized items
• Hazardous materials
• Items marked as "Final Sale" or "Non-Returnable"

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact our support team within 48 hours of delivery.
• Provide your order number, photos of the damaged item, and a description of the issue.
• We will arrange a free return pickup and issue a full refund or replacement at no additional cost.

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank account and credit card statement again.
• Contact your bank or payment provider — processing times may vary.
• If you still have not received your refund, contact us at refunds@bazaro.com.

7. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team. For a different product, please initiate a return and place a new order.

8. Shipping Costs for Returns

Return shipping costs may apply depending on the reason for the return:

• Defective or wrong item received: Bazaro covers all shipping costs.
• Change of mind or buyer error: Return shipping is at the customer's expense.

9. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: refunds@bazaro.com
• Phone: +1 (800) 123-4567
• Support Hours: Monday–Friday, 9:00 AM – 6:00 PM